Advice needed ASAP plz

[JoeAshton]

well ok i signed up to stratoAG dedi company and went to purchase a dedi in september but never recived nowt back or any conformation then last month i checked my bank statements and seems they been charging me since september so phoned them last month asking y i had not received any conformation on it and there reply was that they send invocies to my emall ever month yet i have had none so i phoned them again next day btw this was last month and the said they had cancled it and would not have to pay any more

today i received a letter saying i owe them 184.93GBP from 29 september 29th of jan and 29 of feb i have check all state ments and all show payment to them every month.

any 1 know what i should do ??

 

[czeldabolg]

well ok i signed up to stratoAG dedi company and went to purchase a dedi in september but never recived nowt back or any conformation then last month i checked my bank statements and seems they been charging me since september so phoned them last month asking y i had not received any conformation on it and there reply was that they send invocies to my emall ever month yet i have had none so i phoned them again next day btw this was last month and the said they had cancled it and would not have to pay any more

today i received a letter saying i owe them 184.93GBP from 29 september 29th of jan and 29 of feb i have check all state ments and all show payment to them every month.

any 1 know what i should do ??

Check what contact info you had given them for one.

Two. Get them to refund your money as you didn't use there services.

Third. Sue =)

lol Only things i can think of really.

 

[JoeAshton]

money was taken out every month as far as i can see and i think if some 1 missed a paymet to me i would be on there backs asap

any way been on phone on hold for about an hour not ( got in at 4 rang at 4.30) emailed them about it and nowt back

 

[Elijah]

Do you not check your statements to see if your being charged for something? lol.

To be fair, if you gave them your credit card details or what ever and failed to recieve confirmation then your the stupid one for not following it up.

You can try and see if they will refund your service but to them, they gave you the service, if you chose to use it or not, thats your problem.

Did you check your spam folder in your email?

/Ash

 

[JoeAshton]

ye i even phoned them asking y i had not they sent me last month emails in German so asked to send in English yet still sent me in german

 

[Hazuki]

Whos the host?

/Haz

 

[JoeAshton]

http://www.strato-hosting.co.uk/

just got an email saying were looking it to it and that was it

 

[Geordiehc]

Unforetunately he's right, they were offering there service and if you chose to use it or not isn't there fault.

I can't see why you would subscirbe and give your details out and not just forget about it but not notice that they were taking money out of your account lol. Must be nice to be that rich lol.

 

[JoeAshton]

pfft wish i was rich any way still waiting for replay but will be checking ever state ment now

 

[Elijah]

http://www.strato-hosting.co.uk/

just got an email saying were looking it to it and that was it

I lol'd at the guy on the home page lol.

/Ash

 

[mapadale]

Here's some handy information for you and what you can do.

Any company that requires the usage of a credit card, have to invoice you within 28days after payment has been received. If this isn't received within the first 28 days, then they are in breach of there credit aggrement.

Now next step, if they are claiming that you have been sent out an invoice to your email, all you need to do is request the email ID confirmation. Every email that is sent out for invoiceing will have its own unique ID and is trasable through the ISP. Next to which email address did you use, as this will help you in tracing any emails from september from the dedi company.

You will need to contact the company, who's email address you used. IE: [email protected] - then it would be virgin. You then request that the mail servers are checked for any emails that have been undelivered to you. They should beable to give you the answer to this almost imeadiatly.

Your next step then is to inform the credit card company, which is VISA and address this problem with them. Explain to them whats happened and what you have done to try and trace the missing invoices. Visa should then start a "Fraud investigation case", as no confirmation being received is classed as fraud if all your account details are correct.

What I would also do, is right a formal email to the company. Informing them of your intentions and that if this issue is not resolved then you will seek legal advice in gaining back funds that where removed out of your account, without prior consent. To which by the way, the confirmation email is a consent on your contract with the company. So if you didn't receive this adn there is no proof to say that it even went near your account. Then the company will be held accountable and will have to pay back any money taken from you, including compensation if they choose to compensate you for it.

 

[JoeAshton]

thxs mapadale on phone with them now

there was a mix up with payments from 3 of my payments due to them wanting it on the 29th and some tim,es i dont get paid till the 30th or 31st all sorted now tho they canceled it as i never used it

so agreed to drop the £180 as i have never used it lol some times am very gd with words

 

[hellcaster]

Glad to hear its all sorted mate