Request 1st line support course

[Tai]

Finally got promoted to senior analyst after 18 months. The biggest hurdle was the politics of the company to approve the position.

Well done!

 

[Martyn]

Finally got promoted to senior analyst after 18 months. The biggest hurdle was the politics of the company to approve the position.

in a service desk, where do I go from here? The natural path in this role is team leader and I'm not opposed to that but that's going in to management instead technical.

The worst part of this job is that I've still had no exposure to networking so I'd still struggle to get a 1st line role in an msp.

I do however have an inside guy within platform and automation devops. I know very little about this and what they do. Is anybody able to give a short description and know what skills I would need?

well done!

 

[Jambo]

What one do you want?

I don't suppose you're still active and have stuff on ITIL V4?

 

[Jambo]

New job landed, starting Monday. I'm getting away from basic IT support and entering the world of networking! Building/configuring mobile server racks for events and maintaining a network for around 500 residential customers through out the year.

As always, i have LOMCN to partially thank for my career as you helped me get my foot in the door, particularly @Skyline

 

[Skyline]

New job landed, starting Monday. I'm getting away from basic IT support and entering the world of networking! Building/configuring mobile server racks for events and maintaining a network for around 500 residential customers through out the year.

As always, i have LOMCN to partially thank for my career as you helped me get my foot in the door, particularly @Skyline

Awesome mate, well done.