- Feb 8, 2011
- 2,614
- 117
- 280
I don't expect to get many applications, but it would massively help the team out if we had some people filtering the actual issues out from the spam.
Job Title:
Community Support Liaison
Job Description:
The successful candidate(s) will be responsible for:
- Maintaining and responding to posts and private messages made on our Facebook group (access will be granted).
- Responding and potentially maintaining the forum section (moderator permissions will be requested).
- Creating tickets/maintaining tickets for actual issues (access will be granted).
You will have direct access to the development Skype group as well as any and all routes of contact to me and the idea of the role is to keep the community informed of issues/updates and progress in our absence.
We are looking for respected members of the community with good reputations and non biased opinions that can really see the grand scheme of the server.
Incentive:
- Direct access to the team.
- First point of contact to the community (not sure if this is an incentive lol).
In addition if the successful candidate has any web development skills (html, css, php), then they can have access to our web hosting server to make updates/changes to the website if they so wish.
Let me know if your interested and I will discuss potentials with the team.
Sam
Additional Questions that have been asked:
1.Does the applicant need to be a player of Chronicles - previously/currently? (do you have preference?)
No particularly a current player, although I think some knowledge of the server will help.
2.How many hours input do you expect per day for the applicant to monitor?
As many as they are willing to put in, but I believe their is a large gap during the day.
3.What kind of mir experience do you require the applicant to have?
Some mir experience, however, I think troubleshooting skills and patience are going to be as important.
- Creating tickets/maintaining tickets for actual issues (access will be granted).
4.What kind of software is used for this?
This will most likely be Mantis Bug Report (an open source defect tracker)... It is easy to install and the usability is seemless.
5.Will the applicant need to know how to use the system?
It is mostly self explanatory (give it a title, description, priority and assign it to a member of the team depending on their area of expertise... ie Code would go to me, Quest would go to Nemo, Gui/Graphical work would go to Turrican etc).
6. Will you need to know the players ingame details and will their ingame name be kept confidential if they choose to be anonymous. (alternately if it's required will they be able to make another support character to respond to in game problems rather than being spammed on their main character).
Do not need to know their in game name and they are welcome to create a support account if need be, however, we would like to know their lomcn names when choosing.
Job Title:
Community Support Liaison
Job Description:
The successful candidate(s) will be responsible for:
- Maintaining and responding to posts and private messages made on our Facebook group (access will be granted).
- Responding and potentially maintaining the forum section (moderator permissions will be requested).
- Creating tickets/maintaining tickets for actual issues (access will be granted).
You will have direct access to the development Skype group as well as any and all routes of contact to me and the idea of the role is to keep the community informed of issues/updates and progress in our absence.
We are looking for respected members of the community with good reputations and non biased opinions that can really see the grand scheme of the server.
Incentive:
- Direct access to the team.
- First point of contact to the community (not sure if this is an incentive lol).
In addition if the successful candidate has any web development skills (html, css, php), then they can have access to our web hosting server to make updates/changes to the website if they so wish.
Let me know if your interested and I will discuss potentials with the team.
Sam
Additional Questions that have been asked:
1.Does the applicant need to be a player of Chronicles - previously/currently? (do you have preference?)
No particularly a current player, although I think some knowledge of the server will help.
2.How many hours input do you expect per day for the applicant to monitor?
As many as they are willing to put in, but I believe their is a large gap during the day.
3.What kind of mir experience do you require the applicant to have?
Some mir experience, however, I think troubleshooting skills and patience are going to be as important.
- Creating tickets/maintaining tickets for actual issues (access will be granted).
4.What kind of software is used for this?
This will most likely be Mantis Bug Report (an open source defect tracker)... It is easy to install and the usability is seemless.
5.Will the applicant need to know how to use the system?
It is mostly self explanatory (give it a title, description, priority and assign it to a member of the team depending on their area of expertise... ie Code would go to me, Quest would go to Nemo, Gui/Graphical work would go to Turrican etc).
6. Will you need to know the players ingame details and will their ingame name be kept confidential if they choose to be anonymous. (alternately if it's required will they be able to make another support character to respond to in game problems rather than being spammed on their main character).
Do not need to know their in game name and they are welcome to create a support account if need be, however, we would like to know their lomcn names when choosing.
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