New role

PoPcOrN

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Dec 9, 2006
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A role has opened up on our service desk. IT Enrollment specialist. It's purely creating accounts and making amendments to accounts. It's quite a significant pay rise and on the same service desk as I am on. I'm fairly confident I'd get the job if I applied

My question is, do you think changing to that role will hinder future progression? With it being so specialised in access management.

@Skyline
 

LightBringer

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I wouldn't say so if you're really driven outside of work for professional development; and depends where you want to progress to, long term :) .

My drive has always been progress in terms of knowledge, not more money (but it just comes hand in hand as you work up the ladder anyway).
 

Omnibus

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Dec 9, 2021
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I would go for it if you feel its for you.

It's definitely a step up for you.

I'm looking at DEV, SIT and UAT environments currently to move into a new role.
 

PoPcOrN

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Dec 9, 2006
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I would go for it if you feel its for you.

It's definitely a step up for you.

I'm looking at DEV, SIT and UAT environments currently to move into a new role.
It's IT, it's not far off what im doing but simpler, no more calls etc.

For me it's all about money, money talks! I'm just worried about what could you even progress to from that role
 

Skyline

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Mar 26, 2003
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A role has opened up on our service desk. IT Enrollment specialist. It's purely creating accounts and making amendments to accounts. It's quite a significant pay rise and on the same service desk as I am on. I'm fairly confident I'd get the job if I applied

My question is, do you think changing to that role will hinder future progression? With it being so specialised in access management.

@Skyline
Depends what you want to do.
It could lead to something slightly different then IT Tech but that's not always a bad thing.
I'd apply and during the interview process ask what progression route there is.
 
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Omnibus

LOMCN Member
Dec 9, 2021
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Depends what you want to do.
It could lead to something slightly different then IT Tech but that's not always a bad thing.
I'd apply and during the interview process ask what progression route there is.
I exactly want to know a progression route from 2nd line support.

I'll ask my managers.
 

PoPcOrN

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The employer will love to see that sort of question be asked also, really looks good on yourself.
I asked that for my current role, They still can't answer it because they completely reworked the ServiceDesk and no longer have 2nd line etc
 

Skyline

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I exactly want to know a progression route from 2nd line support.

I'll ask my managers.
3rd line / field engineer depending on what business you work in. Then higher level such as a Technical Consultant
Or Team Lead / Management
 
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PoPcOrN

Golden Oldie
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Dec 9, 2006
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Depends what you want to do.
It could lead to something slightly different then IT Tech but that's not always a bad thing.
I'd apply and during the interview process ask what progression route there is.
I'm trying to figure out, what that actually could be though :/
 

Silencer

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If it's a step up in money and responsibilities then I would 100% go through the interview process, it shows a willingness to progress your career and be a more engaged part of the workforce. As suggested above, then ask about progression, training, what you can do for them, and what they can do for you.
 
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