Phade- Account hacked

Mu online season 21 - grand opening

Phade

Dedicated Member
Dedicated Member
Nov 14, 2013
87
4
35
Hi all - Need some help here. I can't log into my account - i can only assume it has been hacked. Just tried logging in today and i'm told i have the wrong password- which i have only ever used one for this account, so it's definitely correct. Could Sam or a gm help me out here?

I just hope everything of mine has not been stolen :(
 

Doug

Dedicated Member
Dedicated Member
Feb 2, 2014
461
10
44
Did you change your password after server went back up?
 

Phade

Dedicated Member
Dedicated Member
Nov 14, 2013
87
4
35
Did you change your password after server went back up?
I read about the news on the server this morning- been away on business. Obviously tried the password change today but with no avail
 

Loverly

Dedicated Member
Dedicated Member
Aug 13, 2013
14
1
29
I guess we just need some guidance on how to reset the passwords, who do we email about it.

I can appreciate that there are going to be problems if you didn't use a valid email address, but so far nothing about how you reset it if you've forgotten it.

Loverly
 

terriblen

LOMCN Veteran
Veteran
Dec 28, 2012
765
5
79
There has been a few posts about it, Here is a summary of things that helped.
have you run the patcher
have you tried using lower case letters only for password and for ID or both
have you used a really long password
And as Loverly says MAKE A NOTE OF THE NEW PASSWORD. email it to yourself post it note on the screen put it in your phone as a number write it on your hand anything
PLUS sam has already said he is working on the log in gate today and a reboot will fixthings
 

TheMasterGee

LOMCN Veteran
Veteran
Apr 23, 2003
253
4
95
I guess we just need some guidance on how to reset the passwords, who do we email about it.

Loverly
If this was an official, paid sub, server/service, I'd be the first to say knock yourself out and email away.

But with respect, I'd feel for Sam (et al) if he/they received ~100s of emails about accounts.

May be way out of line saying this, but give them a while to sort themselves out. It may feel bad for people who can't get onto their accounts for xyz reasons, or something keeps kicking them, however multiply that feeling by 10x and you'll probably be close to how anxious the team has felt from the middle of last week - and again, this aint their paid job.

If I were anyone experiencing weird stuff or can't login, give the guys atleast a few more days (I'd say) to sort out the backend of the server out and whatever else they feel they need to do.

Create another noob account, like back in the day when Dragon would go down for whatever reason and people would go on Phoenix for a few days. (we mostly know how little communication we used to get from euro mir, Sam's a whole lot more active tbh)
 

Tist

Dedicated Member
Dedicated Member
Loyal Member
Feb 19, 2014
87
2
34
Have you actually pmed Sam?
 

Phade

Dedicated Member
Dedicated Member
Nov 14, 2013
87
4
35
Have you actually pmed Sam?

Yes i pm'd him Sunday morning - i can imagine he's tied up with other issues at the moment. Possibly a number of others with the same problem as me. Can't wait to get playing again soon though!
 

mir2pion

TL;DR
Veteran
Feb 21, 2013
3,591
2
679
265
My account now says it is locked

untill recently you could try loging in repeatedly with wrong pass and not get locked out - that has been changed few days ago, no idea on how many tries you get before getting locked out, also have no idea how how long before the lockout expires and you can try again. It has been done that way to prevent possible brute force password attacks.
 

Phade

Dedicated Member
Dedicated Member
Nov 14, 2013
87
4
35
Sam if you are reading this thread any chance of a response? Been waiting since Sunday - eager to get back on now. cheers
 

reecew

LOMCN Veteran
Veteran
Feb 23, 2010
1,798
6
125
Newcastle
yeah iv ended up locking my account after changing my password as iv tried to log on a few times and now it seems like it says my password is wrong i tried old aswell as my new one.. i need him to get in-contact or reset my password gl getting a reply also