Here is an example of IT support jobs in your area:
https://www.cwjobs.co.uk/jobs/1st-line-support/in-shrewsbury?radius=20&s=header
You are doing what I did, worrying too much about what the companies want and that may stop you applying for the jobs. Just apply for the jobs anyway. Entry level...
It sounds like you have had a bad experience with your support. I do get where you are coming from though. Some people will do bare minimum if they can just slope it off.
If it was my team that was sloping stuff off straight to the devs then I would consider re-training them. You could blame...
I don't agree that it is a dead end job. It would depend on the company you are with. If you are talking about 1st line support that sits at a central location taking scripted calls all day, then yes it is probably dead end due to the fact that you are just reading from a script and not engaging...
Our network guy got made redundant as it can all be done remotely and we already have a network team in USA. It's so satisying calling them during our work hours when they are still in bed. Any physical stuff on site is just done by our server team or the technicians. So I will agree that you...
Just apply for jobs even if you are not qualified for them. A lot of employers don't even look at you qualifications anyway. If you be straight up with them they might be willing to put you through the training themselves.
Just be willing to accept the lower salary.
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