Regarding swampduck issue.

[Razarus]

Hey server team, i appreciate that you dont like threads about closed yhreads but i have a few questions regarding this.

If the person has authentiqe emails from chronicles about password changes then that email must be the original email as you stated emails dont get changed.

So forgetting about who else is trying to claim ownership, the person whos email is attached can be the only owner?

If the email has not been changed then this user is having a technical issue as his previously working email address is no longer working for password retrieval.
Surly that is the only issue that the team would need to look into as you dont get involved with sales and any mention of a paypal receipt would not be of interest to you???

I dont like swampduck but this sounds like an email technical difficulty that you are ignoring because something somewhere must have been changed for the password retrieval to no longer work...


Either you do or you do not change account details, if you do not then this guy needs your help.
If you do change account detsils the community should know the process?

 

[Azz]

We thinking alike kyler! I only wanna no so if so i can change an email so I have full access lol

 

[KingTony]

why is there another thread?

 

[Babyhack]

Already two threads about this

I have said all I want to say about the topic, it's all posted in the PRIVATE messages that where posted in the thread.

BH

 

[Samuel]

Hey server team, i appreciate that you dont like threads about closed yhreads but i have a few questions regarding this.

If the person has authentiqe emails from chronicles about password changes then that email must be the original email as you stated emails dont get changed.

So forgetting about who else is trying to claim ownership, the person whos email is attached can be the only owner?

If the email has not been changed then this user is having a technical issue as his previously working email address is no longer working for password retrieval.
Surly that is the only issue that the team would need to look into as you dont get involved with sales and any mention of a paypal receipt would not be of interest to you???

I dont like swampduck but this sounds like an email technical difficulty that you are ignoring because something somewhere must have been changed for the password retrieval to no longer work...


Either you do or you do not change account details, if you do not then this guy needs your help.
If you do change account detsils the community should know the process?

Hey Razarus,

Take a step back and try to think of it from our point of view...

Define an "authentic" email... I can take an email from Chronicles, change the username and forward/screenshot it to as many people as I like... A person or person(s) sending us an email that they have "received" isn't a very good way of us clarifying they are the rightful owner of an account.

It is not uncommon for us to be contacted about loss or unsure email accounts (I would say we get about 10 of these questions a week)... We do on occasion change emails for those who we believe are legitimately trying access/change their own accounts and ONLY if they can provide the username, dob and both questions and answers... We do not change dob, questions or answers...

In the case of SwampDuck, we had a number of different people approach us trying to gain access to the account around the same time, not one of them was able to provide even remotely what the dob/questions/answers were.

It is an impossible situation for us, and considering SwampDuck's (or his brother, or his aunty, or whoever cheats/cons/lies, but is not actually him on the account at the time) past behavior/reputation we are even less likely to just "take his word" for it.

Sam

---------- Post Merged at 05:28 PM ---------- Previous Post was at 05:25 PM ----------

Gah, didn't noticed thread was locked...

Unlocking and locking other one.

Sam

 

[Razarus]

All fair comments.

Wouldnt you have a log of emails sent though? Or dony automatic ones sit in the sent box?

Thanks for clarifying,
Im curious because i have a 45 wiz that only i have access too but am too scared to kit it for anything other than TUin incase the original reclaims it. Perhaps i can get it changed ill continue via PM
Thanks.

 

[GimmeAKitKat]

Sam as much I can half understand your point... half the server knows exactly who the rightful creator and owner of the account is. He has the emails and its just convenient to say they could be fabricated.

Really needs sorting, its absolute bollocks that people can steal accounts in this way, He has emails and has other accounts with similar details that show clearly its the same person.

Not to mention the account has been logged in since this has come on forums and been used a global shout to Mock the rightful owner......

 

[Muh]

Not to mention the account has been logged in since this has come on forums and been used a global shout to Mock the rightful owner......

Aye 'will the real swampduck please stand up'

 

[Azz]

Thanks for replying sam, least u have admitted that you did infact change the email. Shall I email you directly with what i want changing?

Back on topic of swamp, you obviously had enough proof to change the email for the user playin swamp now? Oh wait you said none of them could answer the questions? Also a PayPal receipt But u said the emails can be easily produce. Tbh surly the owner of the last post can just log in to Hotmail/Gmail what ever search chronicles then screenshot all the email. or even better on those days and times that the emails her sent can't u just search the servers email sent items to see if the emails are legit???

 

[HarryH]

I feel like the server team needs to feel the wrath of white Morpheus!

 

[Samuel]

Sam as much I can half understand your point... half the server knows exactly who the rightful creator and owner of the account is. He has the emails and its just convenient to say they could be fabricated.

Really needs sorting, its absolute bollocks that people can steal accounts in this way, He has emails and has other accounts with similar details that show clearly its the same person.

Not to mention the account has been logged in since this has come on forums and been used a global shout to Mock the rightful owner......

I can understand this tbh... and I know Follower played SwampDuck (whether that makes him the original creator of the character I don't know, but chances are he is)... With that being said, I can not prove he did or did not sell his account, all I have to go on is the accounts questions, answers and dob which he hasn't been able to provide.

Sam

 

[KingTony]

I can understand this tbh... and I know Follower played SwampDuck (whether that makes him the original creator of the character I don't know, but chances are he is)... With that being said, I can not prove he did or did not sell his account, all I have to go on is the accounts questions, answers and dob which he hasn't been able to provide.

Sam

So in that case, why was the email changed in the 1st place if the guy that got the email changed couldnt provide you with this info?

 

[Samuel]

All fair comments.

Wouldnt you have a log of emails sent though? Or dony automatic ones sit in the sent box?

Thanks for clarifying,
Im curious because i have a 45 wiz that only i have access too but am too scared to kit it for anything other than TUin incase the original reclaims it. Perhaps i can get it changed ill continue via PM
Thanks.

We use an API of a third party transactional email provider, so there isn't an "inbox" as such... I am unaware of a sent log, I think you as the developer are meant to keep a record (which we don't at the moment, but we are working on better logging).

Sam

---------- Post Merged at 06:05 PM ---------- Previous Post was at 06:02 PM ----------

So in that case, why was the email changed in the 1st place if the guy that got the email changed couldnt provide you with this info?

So the current person on SwampDuck has had access to the account for a lengthy period of time and was not one of the number of people who recently contacted us...

Sam

EDIT: Sorry I didn't read your question properly... This is a mystery to us also... BH contacted me about this issue when it first arose because a number of people each requested access, he wasn't sure what to do about it and I said "If they are able to provide the EXACT details of the account, then we should provide them access to the account"... They haven't be able to provide details of the account, whether or not they have forgotten them is unknown, but we do not change accounts without full details...

Sam

 

[d1craig]

rightfully so.

if someone cant provide the Q and A then they should not be getting the details, especially when the account has been passed around like that. it is the guys problem.

Samuel - when you ask for the details do you ask "what is the Q and A" or do you give them the question for them to answer?

im sure a guy called avatar was the owner of swampduck (sure he got banned aswell).

i let a friend have access to my my assassin and it emailed me the password he changed it to.

anyway know should have rights to a character that has been sold for IRL money. especially when you are trying to con the character back off them and not giving them the money back.

 

[Jicaa]

I'm pretty sure a lot of people just use random made up Q/A's with Mir servers, in fact 90% of the time my Q/A are just a simple "-"

 

[Samuel]

rightfully so.

if someone cant provide the Q and A then they should not be getting the details, especially when the account has been passed around like that. it is the guys problem.

Samuel - when you ask for the details do you ask "what is the Q and A" or do you give them the question for them to answer?

im sure a guy called avatar was the owner of swampduck (sure he got banned aswell).

i let a friend have access to my my assassin and it emailed me the password he changed it to.

anyway know should have rights to a character that has been sold for IRL money. especially when you are trying to con the character back off them and not giving them the money back.

We ask for both Questions and Answers... I know other services usually give the question as a hint for the answer, but there isn't a great deal of security in place for Mir account anyways (we have been brainstorming ways of making this better, but they are just ideas atm) so we normally like to see dob, questions and answers.

Sam

 

[Azz]

Tbh I have no idea what question I put when I created my account..

Sam is it not worth supplying the questions to the supposed "swampduck" and surly the real 1 will then know the answers?

As I put if u asked me what I put it wudnt have a clue but given the question I would probably remember

 

[d1craig]

i always use the same details for every server when it comes to Q and A takes me about 3 seconds to fill in all four boxes.

if you dont take the q&a seriously you are likely to loose your account in this instance.

 

[GimmeAKitKat]

Same, I have 4 accounts, my main 2 characters are on email accounts which are locked in Hotmail's constant loop of account suspension because to unlock one I have to have access to the other which is int he same state, and for not a single one of them could I tell you what Q&A I put down, I couldn't even tell you I used my real DOB etc...this is after all a private server, why would people give out genuine details and HOPE that people they don't know running an essentially illegal server wont use them against you.

Half the time I use my dogs name and DOB rather than my own.

Its blatantly obvious in this case that the person in possession of the account isn't the original and knows they are in the wrong, otherwise they wouldn't have mocked the true owner ingame or stripped the character of its kit in expectation of being caught out.

 

[knives]

We ask for both Questions and Answers... I know other services usually give the question as a hint for the answer, but there isn't a great deal of security in place for Mir account anyways (we have been brainstorming ways of making this better, but they are just ideas atm) so we normally like to see dob, questions and answers.

Sam

google authenticator.... its a free API